Our Privacy Policy
Effective: 9/10/2026
This privacy notice discloses the privacy practices for https://www.autotronservicecenter.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. How you would be informed about changes to this policy in the future.
4. The security procedures in place to protect the misuse of your information.
5. Information about the cookies and tracking technologies that are used on this site.
6. Third-party data collection and processing by our website, including communication recording and monitoring.
7. How you can correct any inaccuracies in the information.
8. The information that you may willfully submit through this website is:
- Name
- Phone number
- Email address
- Vehicle Information
- Chat and text message content (when you use our chat or messaging features)
9. We use this information that you voluntarily give us in order to:
- Schedule an appointment for your service
- Contact you, if need be, to reschedule an appointment
- Remind you of your appointment once it has been scheduled
- Thank you for leaving a review on our website
- Display your name along with the review that you leave on the website (optional)
- Respond to your inquiries via chat, text, or other communication channels
- Improve the quality of our customer service and communications
10. This information may be shared with:
- Our webmaster, Kukui, in order to facilitate and accomplish the uses listed in the above list
- Our third-party service providers as described in the "Tracking Technologies and Third-Party Tools" and "Communication Recording and Monitoring" sections below, solely for the purposes described in this policy
- We will not sell or rent this information to any third parties
11. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact methods listed in item 16:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
12. We may change or update this privacy policy periodically in compliance with changing laws and regulations. It is the visitor's responsibility to read over this privacy policy to see if any changes or updates have been made since their last visit to the site.
13. Security and privacy matter to us and we know how important they are for you. We work continuously to ensure strong security, privacy protection, while making the website even more useful and efficient for you. We take all reasonable steps to protect our users' information from loss, misuse and unauthorized access, disclosure, alteration and destruction. All information is being processed only in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain industry standard procedures and technology designed for this purpose. When you submit sensitive information via the website, your information is protected both online and offline.
14. Cookies and Similar Technologies — We use "cookies" and similar tracking technologies on this site. Cookies allow us to store referring URLs and track which pages are visited during a session. This information, in some cases, may be linked to personally identifiable information. You may manage your cookie preferences through our consent management banner when you first visit the site.
15. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Tracking Technologies and Third-Party Tools
We use the following third-party tools and technologies to operate, analyze, personalize, and improve this website and our services. These tools may collect information such as your IP address, pages visited, interactions with our website, chat content, appointment activity, and other usage information:
- Call Tracking and Dynamic Number Insertion (DNI) — We use call tracking technology to measure the effectiveness of our advertising and to route your calls. This service may record the phone number you call from and the phone number you dial.
- Meta (Facebook) Pixel — This tool collects information about your browsing activity on our site and transmits it to Meta Platforms, Inc. for advertising measurement and optimization purposes.
- Google Analytics (GA4) — We use Google Analytics to understand how visitors interact with our site. This tool collects information such as pages visited, time on site, and approximate location derived from your IP address. This data is transmitted to and processed by Google.
- Google Ads Conversion Tracking — This tool tracks whether visitors who click on our ads take certain actions on our site, such as scheduling an appointment. Data is transmitted to and processed by Google.
- Google Tag Manager (GTM) — We use GTM to manage the deployment of the tracking technologies described in this section.
- Live Chat Widget — Our website features a live chat tool that allows you to communicate with us in real time. Chat content is transmitted to and processed by our chat service provider. See the "Communication Recording and Monitoring" section below for additional details.
- AI-Powered Chat Assistant (GPT/OpenAI) — Our website may use an AI-powered chat assistant to help respond to your inquiries. Your chat content is transmitted to and processed by OpenAI. See the "Communication Recording and Monitoring" section below for additional details.
- Live Scheduler — Our online scheduling tool collects the information you submit (such as name, phone, email, and vehicle information) to facilitate service appointments.
- My Garage — This feature allows you to store vehicle information for convenient access to service history and scheduling.
- SMS/Text Messaging Platform — We use a third-party messaging platform to send and receive text messages. Message content, your phone number, and message metadata are transmitted to and processed by our messaging platform provider. See the "Communication Recording and Monitoring" section below for additional details.
These tools may place cookies or use similar technologies to collect and transmit data. Where required by law, these tools will not load or collect data until you have provided consent through our cookie consent banner.
Communication Recording and Monitoring
Important Notice Regarding California and Federal Privacy Laws: The California Invasion of Privacy Act (CIPA), Cal. Penal Code §§ 630–638, requires the consent of all parties before a confidential communication may be recorded or monitored. The federal Electronic Communications Privacy Act (ECPA), 18 U.S.C. §§ 2510–2522, prohibits the unauthorized interception of electronic communications. This section describes how we record and monitor communications through this website and our messaging services.
Web Chat and AI Chat Assistant
This website offers live chat and/or AI-powered chat features that allow you to communicate with us or with an automated assistant. These communications may be:
- Recorded and stored on our servers and/or our service providers' servers
- Reviewed by our staff for quality assurance, training, and service improvement purposes
- Transmitted to and processed by third-party service providers, including our chat platform provider and our AI service provider (OpenAI)
Consent: Before you begin a chat session, you will be presented with a disclosure notice within the chat interface. By initiating or continuing a chat conversation, you consent to the recording, storage, transmission, and processing of that communication as described in this policy. If you do not consent, please do not use the chat feature. You may contact us directly by calling (925) 484-2400 instead.
Text Messaging (SMS)
If you communicate with us via text message (SMS), your text messages may be:
- Recorded and stored by our messaging platform provider
- Reviewed for quality assurance, service improvement, and compliance purposes
- Subject to California's all-party consent requirements under Penal Code § 632.7 if you are using a cellular telephone
Consent: By sending a text message to us or by opting in to our text messaging service, you consent to the recording, storage, and review of your text message communications as described in this policy. If you do not consent to the recording and storage of your text messages, please do not use this service and contact us by phone instead. See our SMS Terms and Conditions for additional details.
Phone Calls
Calls to our business may be recorded for quality assurance and training purposes. If your call is being recorded, you will hear a disclosure at the beginning of the call. By continuing the call after hearing this disclosure, you consent to the recording.
Your Consent Choices
When you first visit our website, you will be presented with a consent banner that allows you to accept or decline non-essential tracking technologies (such as advertising pixels, analytics tools, and chat widgets). Your choices are as follows:
- Accept: All tracking technologies described in this policy will be activated, and our chat and communication features will be fully available.
- Decline: Non-essential tracking technologies will remain blocked and will not collect your data. Some website features, including chat, may not be available or may have limited functionality.
You may change your consent preferences at any time by clicking the cookie preferences link in the footer of our website. Your consent choices are logged with a timestamp for our records.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. These rights include:
- Right to Know — You have the right to request that we disclose the personal information we collect, use, disclose, and share.
- Right to Delete — You may request the deletion of your personal information, subject to certain exceptions.
- Right to Correct — You have the right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing — You may request that we do not sell or share your personal information for advertising or marketing purposes.
- Right to Limit Use of Sensitive Personal Information — If applicable, you may request that we limit the use and disclosure of sensitive personal information.
- Right to Non-Discrimination — We will not discriminate against you for exercising your rights under the CCPA.
To exercise your rights, you may contact us using the methods below:
Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (e.g., name, phone number, email, IP address)
- Internet or network activity (e.g., browsing behavior via analytics or advertising)
- Geolocation data (approximate location through IP address)
- Vehicle information (if submitted via forms)
- Communication content (chat messages, text messages, if you use those features)
We collect this information directly from you when you provide it, or automatically through your use of our website and its tracking technologies as described above.
How We Use Personal Information
We use personal information to:
- Provide and manage services
- Schedule appointments
- Communicate with users via chat, text, phone, and email
- Analyze website usage
- Run advertising campaigns (e.g., Google Ads)
- Improve our customer service quality through review of recorded communications
Disclosure and Sharing of Personal Information
We do not sell personal information. However, we may share certain data (such as IP addresses, browsing behavior, or communication content) with the third-party service providers described in the "Tracking Technologies and Third-Party Tools" and "Communication Recording and Monitoring" sections above, for the purposes described in this policy. This sharing may be considered "sharing" under the CCPA.
To opt out of this type of data sharing, you may:
- Use the "Do Not Sell or Share My Personal Information" link (if applicable)
- Adjust your cookie and tracking preferences using the consent banner when you visit the site
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on the type of data and the nature of our interactions. Consent records (including your acceptance or decline of tracking technologies) are retained as required for legal compliance and defense purposes.
16. You may contact us via email or telephone at (925) 484-2400 or [email protected]. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (925) 484-2400 or through email [email protected].
Effective Date
This policy was last updated on 9/10/2026. We review and update our privacy practices at least once every 12 months.